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Good to know

Here you can find out everything you need to know about your holiday at Hotel Burgstallerhof – for a truly relaxed and care-free stay.

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Inclusive services

  • Culinary pampering programme depending on the board booked
  • Use of the wellness area with indoor pool, baby pool, and sauna landscape
  • In summer: use of the extensive garden area with heated outdoor pool, loungers, and parasols
  • Free rental of sports equipment (bikes, hiking and Nordic walking poles, tennis rackets and balls; e-bikes at a fee)
  • Hotel’s own car park
  • Free Wi-Fi

Bookable extras

Choose from our additional services and treat yourself to even more holiday happiness:

  • E-bike rental at a fee
  • Garage parking space for motorbikes at a fee
  • E-charging station at a fee
  • Use of the tennis courts at a fee
  • 1 bottle of wine in your room (from 30.00 euros)
  • 1 bottle of prosecco with chocolates in your room (from 25.00 euros)
  • Chocolates in your room (10.00 euros)
  • Bouquet of flowers in your room (from 20.00 euros)

Arrival and departure

On the day of your arrival, your room is available from 1 p.m.
On the day of your departure, we kindly ask you to check out by 10.30 a.m.


To confirm your reservation, please transfer 30% of the total rate of your stay to the bank account below within 14 days of booking. Make sure to specify your booking number as the reason for the transfer.

Beneficiary: Burgstallerhof
IBAN: AT23 3947 9000 0002 2996

Payment methods

When settling your bill at the end of your stay, we accept the following payment methods:

  • Debit card
  • Credit card (Mastercard, Visa)
  • Cash

Local tax and Sonnenschein Card

The local tax amounts to 2.70 euros per person and day, the flat rate for the Sonnenschein Card to 1.00 euro per person and day. You will pay for both together with your bill at the end of your stay.

For dog owners

Our dog Coco is always happy about playmates! So, your four-legged friend is welcome in all our rooms for an extra charge of 10.00 euros per night. Please bring your own dog bed, blanket, bowl, and food. Feel free to bring your dog along for dinner in our cosy Mirnock Stüberl. The numerous walking and hiking possibilities directly from our hotel ensure sufficient exercise, and a separate dog bathing area awaits you and your four-legged friend at Lake Afritzer See.

Family holidays

At Burgstallerhof, togetherness is the order of the day. So that your little ones can get nice and cosy, there are pull-out sofas in all room categories. Subject to availability, we’re happy to provide you with a baby cot. Your little ones can splash around in the baby pool of the indoor pool area, and they certainly won’t get bored in our playroom.

Rental of sports equipment

Carinthia is way too varied to just stay inside. To make sure nothing gets in the way of your adventures, you can borrow bikes, hiking poles, and Nordic walking poles from us free of charge. E-Bikes are available for fee per day.

Grab our bats and balls and play a match of table tennis in the garden (or inside the hotel in winter). The use of the adjacent tennis courts is at a fee possible.

Bike and ski depot

In summer, you can store your bike in our bike depot, which includes an e-bike charging station. In winter, make use of our ski depot with ski boot heaters.

Parking space

There are plenty of free parking spaces right in front of the hotel. Garage parking spaces for motorbikes are available at a fee per night.

E-charging station

A charging station is available for your electric vehicle. We collect a flat rate of 30.00 euros per charge.

Pick-up service

We offer a transfer service to and from Spittal and Villach at a fee of 55.00 euros, as well as to and from Klagenfurt airport at a fee of 75.00 euros. The maximum capacity per transfer is three people.

Cancellation conditions

You had been looking forward to your stay in Carinthia, but life didn’t go as planned? Here are our cancellation conditions.

Cancellation without travel insurance:

  • Up to 30 days before arrival, cancellation is free of charge.
  • Up to 7 days before arrival, 50% of the booked stay will be charged.
  • Up to 1 day before arrival, 70% of the booked stay will be charged.
  • In case of no-show or early departure, 100% of the booked stay will be charged.

Cancellation with travel insurance:
We offer you the option of adding travel insurance directly when booking. For a one-time fee of 50.00 euros per room and 70.00 euros per apartment, you can cancel your stay for free and without giving reasons up to 7 days before arrival. Early departure isn’t covered by travel insurance. The amount for the travel cancellation protection is to be paid directly at the time of booking by credit card or bank transfer. Otherwise, our standard cancellation conditions will apply.

We only accept written cancellations. In the event of cancellation, your deposit will be converted into a credit balance which you can use for your next stay at Burgstallerhof.

Deluxe double room
1–4 people | 35 m²
Deluxe double room
1–4 people | 40 m²
Himmelsstiege apartment
1–5 people | 45 m²
Himmelsstiege apartment
1–4 people | 45 m²
The Burgstaller Family // Dorfstrasse 10
9544 Feld am See // Austria
VAT no.: ATU26767601
T +43 4246 2297 // hotel@burgstallerhof.at